• Location
    Location

    London

  • Date
    Date

    25thMar 2017

  • Local Time
    Local Time

    07:33PM

  • London

    11°C

London Weather

TODAY

11°

Mar 25
Temperature
Clear
15 °C
5 °C
59 %
13 Km/h
NE
Sun, Mar 26
Temperature
Clear
15 °C
6 °C
Mon, Mar 27
Temperature
Partly Cloudy
17 °C
7 °C
Tue, Mar 28
Temperature
Clear
18 °C
10 °C
Wed, Mar 29
Temperature
Partly Cloudy
17 °C
11 °C

Customer Care

Our Approach to Customer Care

The grand old tradition of hospitality for customer service means that guests will enjoy the service with a smile and a personal interaction with someone who will make them feel welcome.

At Montcalm Royal London House - City of London we would like to provide this experience for our customers visiting our website. We will continuously be improving our electronic customer relationship management with a view to provide the best possible customer care. We consider that you are a valued customer to us having given us the opportunity to be of service to you.

We abide by professional ethics to ensure that we provide our services with sincerity, genuine interest in the customer's requirements and accomplishing the task to your satisfaction.

Corporates

Reduce your accommodation overheads. Simply inform us of your budget and requirements and we will get the best, discounted deals. For more information please contact us on reservations@montcalmroyallondoncity.co.uk

Reservations made easy

We will make you feel totally at ease when you place your reservations with us. We provide a personalised service seven days a week. If you would like to talk to one of customer reservation agents, we will be pleased to answer your query 24 hours a day 7 days. For more information please contact us on:

+44 (0) 20 3873 4000 / +44 (0) 20 7745 1459 or reservations@montcalmroyallondoncity.co.uk

V.A.T (TAX) - Refund

Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20% which is a Government Tax and must be paid. For more information please contact us on:

+44 (0) 20 3873 4000 / +44 (0) 20 7745 1459 or reservations@montcalmroyallondoncity.co.uk

Our Performance Standards

You will receive instant confirmation of your reservation, however if you have any further enquiries we have set out performance standards to ensure that we will address all your enquiries within 24 hours.

Feedback

Your feedback with regard to our services is very important to us. We will be grateful to you for any comments or suggestions you may have which will help us in our continuing drive to improve our services. Please send us your views and enter a prize draw by completing our feedback form.

Photo ID Required for All Guests Checking

All guests checking - in must provide ID.

Photo ID requirement for UK Residents:
Any guests who are a resident in the United Kingdom can provide Driver's License (UK&EU License only), Passport or any other ID type with the guest photo on it.

Photo ID requirement for EU Residents:
Guests checking in from any of the European Union countries must provide either the ID Card or Passport upon check-in. We can also accept EU driver's license as a valid photo ID.

Photo ID requirement for Non UK/EU Residents:
Guests who are not from UK or any of the EU countries can only provide Passport as a valid photo ID.

Thank you

May we take this opportunity to thank you for giving us your time to read our Customer Care Portfolio. We will be even more thankful to you for giving us the opportunity to serve you. We wish you good luck and a great stay in London.


The Management
Montcalm Royal London House - City of London