Be sure to get the Guaranteed Best Available Rate when you make your hotel reservation at www.montcalmroyallondoncity.co.uk.
If, during the next 24 hours, you find a lower publicly available rate for the same hotel, room type and reservation dates on another website, please submit a claim form and we will match the competing rate and give you an additional 10% discount. Terms and Conditions apply.
Montcalm ( RLH ) Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,http://www.montcalmroyallondoncity.co.uk ("Our Site") and will only collect and use personal data in ways that are described here, and in a manner, that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when signing up for an Account, while using our website or any of our services. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
In this Policy, the following terms shall have the following meanings:
"Account" | means an account required to access and/or use certain areas and features of Our Site; |
"Cookie" | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
"Cookie Law" | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
"personal data" | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 - the General Data Protection Regulation ("GDPR"); and |
"We/Us/Our" | means Montcalm ( RLH ) Ltd, a limited company registered in England under company number 09346832, whose registered address is 27 Devonshire Terrace, London W2 3DP, and whose main trading address is 122 - 25 FINSBURY SQUARE LONDON EC2A 1DX. |
This Privacy Policy applies only to your use of Our Site, making a reservation to stay with us either directly or via our partners, subscribing to our loyalty program, subscribing to special offers & newsletters and staying with us at the property. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.
4.3 For further information about your rights, please contact the Information Commissioner's Office or your local Citizens Advice Bureau.
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy https://www.montcalmroyallondoncity.co.uk/cookie-policy-126.html:
6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails or making a reservation to stay with us), or because it is in Our legitimate interests. Specifically, we may use your data for the following purposes:
6.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our products AND services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4 Third parties (including TripAdvisor) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@montcalmroyallondoncity.co.uk, or using the contact details below in section 14.
Name of Cookie | Purpose | Strictly Necessary |
currencyAbbr | To show room prices in selected currency | Yes |
device | To show correct view of the page as per device where page in accessed | Yes |
room_detail_info | To process the reservation for selected room by the user | Yes |
and the following third-party Cookies may be placed on your computer or device:
Name of Cookie | Provider | Purpose |
__ar_v4 | Adroll | Re Targeting |
__insp_norec_sess | Inspectlet | Event Tracking |
__insp_nv | Inspectlet | Event Tracking |
__insp_slim | Inspectlet | Event Tracking |
__insp_targlpt | Inspectlet | Event Tracking |
__insp_targlpu | Inspectlet | Event Tracking |
__insp_wid | Inspectlet | Event Tracking |
_gali | Analytics | |
_gat | Analytics | |
_ga | Analytics | |
_gid | Analytics |
Name of Cookie | First / Third Party | Provider | Purpose |
__ar_v4 | Third Party | Adroll | Re Targeting |
__insp_norec_sess | Third Party | Inspectlet | Event Tracking |
__insp_nv | Third Party | Inspectlet | Event Tracking |
__insp_slim | Third Party | Inspectlet | Event Tracking |
__insp_targlpt | Third Party | Inspectlet | Event Tracking |
__insp_targlpu | Third Party | Inspectlet | Event Tracking |
__insp_wid | Third Party | Inspectlet | Event Tracking |
_gali | Third Party | Analytics | |
_gat | Third Party | Analytics | |
_ga | Third Party | Analytics | |
_gid | Third Party | Analytics |
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@montcalmroyallondoncity.co.uk, by telephone on 0800 2888 100, or by post at 27 Devonshire Terrace, London W2 3DP. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.